Frequently Asked Questions

 

1. Where are you located?
We are an online-only record store running operations from our office in Virginia, USA.

2. What kind of records do you sell?
This store specializes mainly in new "dance music" vinyl. We also carry some new CDs (mainly albums and compilations). The majority of the used vinyl covers many styles of "house music," but the new vinyl is usually of the "soulful" kind (i.e. no hard house, no progressive house, no trance).

3. Do you use "cookies"?
Yes, and you need to allow your browser to accept cookies in order to use the shopping cart. We only use them to keep track of the items in your order. No one else can read what you've ordered. In fact, we don't even know what you've ordered until you click the "Checkout" button!
We do not store your e-mail address or any other information you give us in the "cookie." We will never give or sell your name or e-mail address to anyone.

4. Can I listen to the music before I buy it?
Yes you can! If an item has the icon next to it, it means there is at least one audio clip you can listen to. Clicking on the icon or on the Title link will take you to the details page, where you can listen to individual tracks on that record by clicking on the icon. All RealAudio clips contain the entire selection and you will need the FREE RealPlayer to listen to them. Download the RealPlayer from www.real.com. All MP3 clips contain up to 2 and half minutes of the selection.

5. How do I use the shopping cart?
Before you add items to your cart, please make sure your browser is accepting cookies and that javascript is enabled. To add an item, just click on the "Add to Cart" button - - corresponding to the item you wish to purchase. To view your shopping cart, click the "View Your Cart" link in the navigation bar. When you are done shopping, click on the "Checkout" button - - on the cart page. This will take you to the secure and trusted Paypal site, where you can pay by credit card (or by transferring funds from your bank acount) and enter your billing and shipping info. Go to www.paypal.com to found out more about Paypal. Once in the Paypal site, if you already have an account, please note that if you use the "eCheck" option to send funds, we won't be able to ship your order until the funds clear, which takes 4 business days. For prompt delivery, please use the "Instant Transfer" or "Credit Card" options.

6. How do I remove an item from my shopping cart?
On the cart page, click on the "Remove" button - - corresponding to the item you wish to remove. To remove all items from your cart, click on the "Clear Cart" button:

7. To what countries do you ship?
We ship to most countries. If your country is not listed in the menu on the shopping cart page, send us an e-mail to requests [[ at ]] recastow [[ dot ]] com and we will add your country to the list.

8. What are your shipping methods and rates?
For customers in the U.S. and Puerto Rico, we offer shipping via USPS Priority (1-3 days), USPS Media Mail (2-9 days), UPS Ground Residential (2-5 days) and UPS Ground Commercial (2-5 days). Shipping rates are based on weight and distance. To calculate shipping costs, add items to your cart and then fill out the shipping form on the cart page. Note that UPS charges more for delivery to residences than to businesses, so choose "UPS Ground Commercial" if possible to save some money. In general, Media Mail is always the cheapest option, but will take the longest. For timely delivery, Priority is usually cheaper for small orders while UPS is cheaper for large orders. Insurance for Priority and Media Mail is available for an additional charge. UPS Ground packages are automatically insured for up to $100. The USPS Insurance rates are as follows:

Insurance Coverage	Rate
$0.01 to $50.00	$1.65
$50.01 to $100.00	$2.05
$100.01 to $200.00	$2.45
$200.01 to $300.00	$4.60

For international customers, we offer shipping via USPS First-Class Mail International, Priority Mail International, and Express Mail International. With First-Class Mail, you are limited to 7 records. For larger orders, please choose Priority or Express Mail. Both Priority and Express Mail offer tracking. Priority Mail offers limited insurance and full insurance is available at an additional charge. Express Mail packages are already insured for up to $100. Each additional $100 of insurance costs an additional $0.75. The rates for Priority Mail Insurance are as follows:

Indemnity Limit Not Over	Canada	All Other Countries
$50	$1.65	$2.40
$100	$2.05	$3.30
$200	$2.45	$4.20
$300	$4.60	$5.10

 

9. How fast do you ship the orders?
Unless otherwise stated, orders are shipped the next business day following receipt of funds (barring any billing or inventory issues).

10. What is your return policy?
All items are guaranteed to be in the condition stated. If an item is "new" or "sealed," it is guaranteed to be free from manufacturer defects. If an item is used, it is guaranteed to be in the condition stated on our grading info page (near mint, very good+, very good), plus any additional descriptions that might be noted on our website.
We will accept returns only under the following conditions:

a. Timeliness of return - All return matters must be handled in a timely fashion. Customers have 1 week from the receipt of the order to contact the Returns Department regarding any complaints. It is important that all items are inspected upon receiving the order, and that any complaints are directed to us immediately. Once a return request has been made, the customer has 1 week to return the merchandise for a refund or replacement. Possible returns should be discussed with us before any action is taken. Returns must be authorized with the Returns Department before they are sent to us. Unauthorized returns will not be accepted. The Returns Department can be reached via e-mail at orders [[ at ]] recastow [[ dot ]] com.
b. Defects - If a new LP or CD purchased at Monfresh Recastow is defective due to an error by the manufacturer, we will replace that item with another copy. If another copy of that item is not available, we will issue a full refund.
c. Misrepresentation - If we have accidentally misrepresented one of our titles, a return for refund may be proposed, at the discretion of the Monfresh Recastow Returns Department. Examples of misrepresentation may include the following:
-Incorrectly listing song titles for a particular release.
-Incorrectly listing specific material characteristics (gatefold cover, original pressing, etc.) of a particular release.
d. Processing Error - If an error has occurred in a customer order at the fault of Monfresh Recastow, then Monfresh Recastow will accept the item back for a full refund. However, if an error occurs at the fault of the customer ordering an item, Monfresh Recastow cannot be held responsible.
e. Shipping Damage - We are committed to getting you your records and CDs in the best possible condition. For all insured packages, we will gladly process a claim for any damage that is large enough to cause a significant change in the playability or collectability of an item. Damage claims for these problems include: broken records, cracked CDs, warped records, and severely ripped or folded record jackets. If you choose not to insure your package, Monfresh Recastow cannot and will not be held liable for any losses or damages incurred after we ship the package to you.
Please be aware that in the process of shipping goods to you, some slight wear might occasionally occur during the shipping process. While this sort of wear is not something we endorse, it is sometimes an inevitable fact of shipping items to you, and unfortunately, there is nothing we can do about it. Such wear might include: slightly crinkled corners on record covers, a cracked hinge or 'tooth' on a CD jewel case, some slight seam splitting on LP jackets, and other small cosmetic matters. We do our best to sell you only perfect goods, and we pack them as well as possible, but please be aware that whatever we do, some small cosmetic damage might occur as part of the shipping process.
For insured packaeges, we will gladly replace any items that experience major defects from shipping, but we cannot do so for items that only experience small cosmetic ones.
Please Note:
Monfresh Recastow does not refund/replace merchandise due to customer error. We cannot be held responsible if the customer has made a mistake in their choice or if the customer changes their mind after receiving a record.
There will be minor exceptions to these policies if a "sealed" item purchased from Monfresh Recastow is still in the original shrinkwrap, and if it shows no additional signs of wear. However, if an item has been opened or played by a customer, we cannot accept the item back for return, as it will no longer be available for resale at the regular price. Our prices are some of the lowest on the internet, so we cannot afford to drop them any lower.

 

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